Slate

Slate support

Help with anything in Slate: signing in, edits, credits, billing, posting or your data.

Get in touch

We reply within 5 working days. Email from the address on your Slate account, so we can find it quickly.

Common questions

I can't sign in. Codes last 10 minutes. If yours has expired, ask for a new one on the sign-in screen. Check your spam folder for an email from Slate.

My edit is taking a while. Most edits are ready in 15 to 20 minutes, and every edit within 2 working days. If one takes longer than that, you can cancel it in Slate and get its credits back.

I want changes to an edit. Open the video, tap what you want changed and add a note. The first round of changes on every edit is free. Extra rounds are 1 credit each. Ad Twin videos can't be revised: change the script and render a new one.

Billing and refunds. On the web, go to Account > Manage billing. A plan bought in the iPhone app is managed in your iPhone's Settings, under your name, then Subscriptions. You have 14 days to change your mind, as our Terms explain.

A post didn't go out. Slate retries a failed post and shows you if it still fails. Check the network is still connected in Account > Your socials.

Your data. You can download your data or delete your account at any time in Account > Your data. Our Privacy Policy and data deletion page explain the details. For privacy questions, email privacy@alternate-reality.co.uk.